FAQ

How long will it take to receive my watch? Standard shipping typically takes 3 to 7 business days. Once your order is processed, you will receive a tracking number via email to monitor its journey.
Do you offer international shipping? Yes, we ship to most countries worldwide. Please note that international orders may be subject to local customs duties and taxes upon arrival.
Can I change or cancel my order? We process orders quickly, but if you contact us within 2 hours of placement, we will do our best to accommodate any changes or cancellations.

Are your watches authentic? Absolutely. We take pride in sourcing only 100% genuine timepieces directly from authorized distributors and reputable manufacturers.
Do the watches come with a warranty? Yes, every watch includes a manufacturer’s warranty or our own limited warranty covering internal movement defects for up to two years.
How should I maintain my timepiece? We recommend keeping your watch away from strong magnetic fields and extreme temperatures. For mechanical watches, a professional service every 3 to 5 years is advised.

What is your return policy? If you aren’t completely satisfied, you can return your unworn watch in its original packaging within 30 days for a full refund or exchange.
How do I start a return? Simply visit our Returns Portal or contact our support team with your order number to receive a prepaid shipping label.

How do I adjust my watch strap? Many of our metal bracelets feature removable links. We recommend taking your watch to a local jeweler for a perfect fit, or you can use a standard link-removal tool for DIY adjustments.
Is my watch water-resistant? Water resistance varies by model (e.g., 3ATM, 5ATM, 10ATM). Please check the specific product description before wearing your watch while swimming or diving.